Property Complaint Management
- Improve public safety
- Keep owners/managers informed
- Reduce the number of problem properties
Online public complaint form
24/7 US-based bilingual hotline
Online Public Complaint Form
24/7 US-Based Bilingual Hotline
Most non-emergency complaints do not require a live agent after standard business hours, however, we do offer 24/7 bilingual support to jurisdictions that request this feature. The bilingual hotline provides city staff the assurance that their citizens will always reach a live representative. Our support team is all US-based. All calls are recorded and the complaint is attached to the appropriate property.
All complaints are immediately logged in the system and an email is sent to the owner or manager on record for that property. In addition, your jurisdiction can select other automation features based on the rules you set for the number and frequency of complaints. These options include the ability to email your staff or 411 system and automating license revocation. Immediate phone outreach can be added as an additional feature.
How Proper Complaint Management Helps You
A complaint system that holds and tracks the process from beginning to end prevents the escalation of complaints and becomes a useful database. Here are a few benefits of having quality complaint management for short-term rental properties.
Most individuals with a complaint just want to know that they have been heard. The ability to pull up and read back the entire thread of their complaint process will assure them that they are being taken seriously. A quality, open line of communication is key when looking to avoid conflict.
On the business end, you are able to see what decisions have been made and what actions were taken as a result. Problem areas can be targeted quickly and changes can be made across the board to prevent a repetition of specific issues. You can also ensure your rental property complies with local regulations by keeping tabs on what has been accomplished.
Once the database has been active for some time, you will be able to spot trends and act to prevent further issues in a more proactive manner. You will have a record of what works and what failed, which can guide policy and prevent complaints down the line.