- Improve public safety
- Keep owners/managers informed
- Reduce the number of problem properties
Online public complaint form
24/7 US-based bilingual hotline
Online Public Complaint Form
24/7 US-Based Bilingual Hotline
Most non-emergency complaints do not require a live agent after standard business hours, however, we do offer 24/7 bilingual support to jurisdictions that request this feature. The bilingual hotline provides city staff the assurance that their citizens will always reach a live representative. Our support team is all US-based. All calls are recorded and the complaint is attached to the appropriate property.
All complaints are immediately logged in the system and an email is sent to the owner or manager on record for that property. In addition, your jurisdiction can select other automation features based on the rules you set for the number and frequency of complaints. These options include the ability to email your staff or 411 system and automating license revocation. Immediate phone outreach can be added as an additional feature.