Complaints

Complaints matter:

  • Improve public safety
  • Keep owners/managers informed
  • Reduce the number of problem properties

Online public complaint form

24/7 US-based bilingual hotline

Real-time outreach

Full reporting

Online Public Complaint Form

Our complaint form is available to the public 24/7 and allows for audio, video and document upload. The complaint is automatically associated and logged with the correct property.

 

24/7 US-Based Bilingual Hotline

Most non-emergency complaints do not require a live agent after standard business hours, however, we do offer 24/7 bilingual support to jurisdictions that request this feature. The bilingual hotline provides city staff the assurance that their citizens will always reach a live representative. Our support team is all US-based. All calls are recorded and the complaint is attached to the appropriate property.

Real-Time Implementation

 

All complaints are immediately logged in the system and an email is sent to the owner or manager on record for that property. In addition, your jurisdiction can select other automation features based on the rules you set for the number and frequency of complaints.  These options include the ability to email your staff or 411 system and automating license revocation. Immediate phone outreach can be added as an additional feature.

Full Reporting

Our complaint reporting allows you to view problem properties, number of complaints, complaint types and much more. You can also view the notifications that have been sent and, for emails, whether they were opened.

Address

1040 Main Ave
Durango, CO 81301

Phone

Sales: (970) 519-2014
Support: (888) 751-1911