- Improve public saftey.
- Keep owners and managers informed
- Reduce the number of problem properties.
Online public complaint form
24/7 or standard hotline
Online Public Complaint Form
Our complaint form is available to the public 24/7 and allows for audio, video and document upload. The complaint is automatically associated and logged with the correct property.
24/7 or Standard Hotline Options
Most non-emergency complaints do not require a live agent after standard business hours, but we do offer 24/7 support to jurisdictions that request this feature. Either way, our support team is all US-based. All calls are recorded and transcribed and the complaint is attached to the appropriate property.
All complaints are immediately logged in the system and an email is sent to the owner or manager of record for that property. In addition, your jurisdiction can select other automation features based on the rules you set for the number and frequency of complaints. These options include the ability to email to your staff or 411 system and automating license revocation. Immediate phone outreach can be added as an additional feature.
Our complaint reporting allows you to view problem properties, number of complaints, complaint types and much more. You can also view the notifications that have been sent and, for emails, whether they were opened.