Frequently Asked Questions
Learn expert knowledge from our years of experience in short term rental compliance.
How customizable is this platform? Is it one-size fits all?
Every jurisdiction is different, so we’ve designed our platform to be customizable to your needs, including reports, the permitting process, notifications, workflows, etc.
When we implement LODGINGRevs for your jurisdiction we work with you to ensure that your iteration is tailored to your community, staff and ordinances.
Is this a service we host locally or access online through the cloud?
LODGINGRevs is a fully-encrypted cloud-based solution, so your staff and community members can access it from their devices, 24/7.
You will always be using the most updated version of our platform.
Will we need to increase staff to implement LODGINGRevs?
We know that your staff is already busy and we have heard horror stories of jurisdictions choosing other providers who then require them to carry the added burden of providing support to confused property owners.
Our registration portal, custom notifications and community support are all built to ensure that LODGINGRevs can help you achieve 98% compliance rates with the staff you already have.
What makes LODGINGRevs different from its competitors?
Plus, our support team is here not just for you and your staff, but for your community members as well. That means that when a property owner gets a branded letter informing them how to become compliant, our support team is available to assist them, instead of your staff.
Additionally, we don’t give access of your data to third-party developers. Our platform is proprietary, which means we own who gets access to it and how features get developed.
Is LODGINGRevs built on a 3rd party platform?
The key difference form other providers is that we own our platform. We control who develops our features and how they develop them. What that means for you is more highly customizable features at the level of security your community’s data requires.
What kind of reporting does LODGINGRevs provide?
Additionally, our report builder allows you to create and save virtually any type of report you may need to understand and support your community’s compliance efforts.
Do we need to use all of LODGINGRevs features or can we select only those that we need?
How can we trust that LODGINGRevs will be around in 3 years?
Additionally, our proprietary platform means we can scale our features to support more and more clients without incurring the financial burden that often comes with relying on third-party solutions.
Is support available 24/7?
Either way, our support team is available to you and your staff AND community members who may need help becoming and staying compliant.
Who will help property owners and managers use LODGINGRevs?
What will implementing this service impact our staff's capacity?
We will setup LODINGRevs to support the requirements of your community, we will review the listings for compliance, we will issue the appropriate notifications and we will provide support directly to the community.
You control the process while we do the vast majority of the work.
Are LODGINGRevs' features, including permitting, available 24/7?
Our support team contact information is easy to locate so that any property owner questions can immediately be handled by our expert support specialists.
Our dynamic workflows allow jurisdicitons to customize permitting requirements based on property type, and also allow for nimble changes in the future.
- Need to collect a copy of their liability insurance? No problem – use our document upload task to present that requirement.
- Need the fee to be calculate based on the number of bedrooms or pillows? Our calculating fees do it automatically.
- Whether it is an information form, a calculating fee or tax form, a document upload or just an informational message, our workflow tools allow you to create and adjust workflows as needed.
Our approval process allows for easy to use inter-departmental collaboration, including inspections and customized property owner outreach throughout the approval and inspection process.
Is there an ability to validate inputs whenever required to minimize data-entry errors?
Is electronic signature capability supported?
Can all data be downloaded into csv format via the website?
Is the site designed to be mobile adaptive?
Is the platform compatible with our jurisdiction's website?
How secure is the site? Is it SSL encrypted?
Will all data be available through an online website?
Physical Address Identification
Will you provide up to date data on active listings in our jurisdiction?
Do you provide full address and contact information for all identifiable listings in our jurisdiction?
Do you provide screenshots of active listings?
Do you provide full address and contact information for all non-identifiable listings in our jurisdiction?
Do you offer continuous monitoring of listings for compliance along with outreach to non-compliant properties?
In addition, our best practice includes utilizing our support team contact information so our specialists can assist with any questions on permitting or compliance just as we do for over 20,000 other businesses or property owners.
Will you send pro-active and systematic outreach to illegal short-term rental operators (using jurisdiction's form letters)?
Will reports show us up-to-date list of properties operating illegally or without the proper permits?
Can you monitor properties for zoning and permit compliance?
Will there be monthly staff report on jurisdiction's zoning and permit compliance?
Do you provide full case history for non-compliant listings?
Property Complaint Form and Hotline
Can incidents be reported by community members via phone or email?
Are all called-in complaints digitally recorded and transcribed?
Will there be real-time outreach to owners of problem properties?
As soon as an incident or complaint is reported, the associated property is tagged and an email is automatically sent to staff members of your jurisdiction. The hotline can also telephone the property’s emergency contact to advise them of the issue. We will consult with you during deployment to ensure that outreach with property owners supports your specific requirements.
Are all complaints fully documented?
Each complaint is logged on the relevant property as an archived record, and our automation system runs a nightly job to flag properties that have had multiple complaints for easy review by your staff. For example, your jurisdiction could choose to be notified when 5 complaints have been received on a property within 30 days. Real-time reports in LODGINGRevs also allows your staff to see all of the properties that are receiving complaints and how many complaints they’ve received in a given period of time.
Is there an ability for neighbors to include photos, video footage and sound recordings to document complaints?
The online complaint form allows neighbors the ability to submit text, images, videos and other file formats. Emails are automatically submitted to staff members for review.
Will there be reporting on the number and types of complaints received?
There are over a dozen data points you can filter when reporting on hotline-related activities, including type of complaint, when and where they occur, the properties associated with those complaints, etc.
Will you provide complete turnkey on-site implementation and project management support?
However, the majority of our communities do not select the on-site training and implementation as we are able to deploy and train via our user-friendly webinar and training resources.
The implementation process begins with a “kick off” meeting with your team to review your permitting and compliance requirements. Our team understands that what ‘Compliance’ means varies by jurisdiction and that the permitting/inspection workflow will need to be tailored to your community. We will work closely with you to ensure the system is customized to your compliance and permitting requirements so your staff can use the full power of LODGINGRevs.
Can you provide future software releases and updates to all applications as part of regular software maintenance fees?
Will there be training for end users and IT staff?
Is there technical documentation for support staff including system overviews, design, flowcharts, and file layouts?
Resources & Articles
Flagstaff, Arizona has selected LODGINGRevs to enhance their short-term rental compliance. LODGINGRevs is a leader in providing solutions specific to the targeted needs of Arizona communities. With a robust ability to identify all short-term rentals and collect...
Seaside a municipality within Clatsop County, OR selected LODGINGRevs to provide their community with short-term rental compliance and online registration this summer. After witnessing a high use summer of vacation rentals, Seaside vacation rental owners had been...
Texas cities are harnessing the power of LODGINGRevs to make the most of Hotel Occupancy Tax. League City, Irving, Nassau Bay and Corpus Christi have recently joined the LODGINGRevs client list which includes Dallas, New Braunfels and Waco. During times when short...