Frequently Asked Questions

Gain expert knowledge from our years of experience working in short-term rental compliance.

How customizable is the platform? Is it one-size fits all?

Every jurisdiction is different, so we’ve designed our platform to be customizable to your needs, including reports, the permitting process, notifications, workflows, etc.

When we implement LODGINGRevs for your jurisdiction, we work with you to ensure your iteration is tailored to your community, staff and ordinances.

Is this a service we host locally or access online through the cloud?

LODGINGRevs is a fully-encrypted cloud-based solution, so your staff and community members can access it 24/7 from their devices.

You will always be using the most up-to-date version of our platform.

Will we need to increase staff to implement LODGINGRevs?

We know your staff is already busy and we’ve heard horror stories of jurisdictions that work with other providers who require them to carry the added burden of providing support to confused property owners/managers.

Our registration portal, custom notifications and community support are all built to ensure that LODGINGRevs can help you achieve 98% compliance rates with the staff you already have.

General

What makes LODGINGRevs different from its competitors?

We have been delivering vacation rental compliance since 2011, much longer than other providers. During this time, we have built features and processes that are proven to support our clients’ communities long after the sales cycle has concluded.

Our support team is here not just for you and your staff, but for your community members as well. This means that when a property owner/manager gets a branded letter informing them on how to become compliant, our support team is available to assist them, instead of your staff.

Additionally, we don’t allow third-party developers to access  your data. Our platform is proprietary, which means we control who has access to it and how features get developed.

Is LODGINGRevs built on a third-party platform?

Our platform is built using industry standard programming methodologies and technologies, including SSL encryption, remote backups and other security protocols.

The key difference from other providers is that we own our platform. We control who develops our features and how they develop them. What this means for you is that you have more highly customizable features at the level of security your community’s data requires.

What kind of reporting does LODGINGRevs provide?

When you access LODGINGRevs, you will see an interactive map where you can filter by various listings, property and compliance types, and actually click through the map to see the information behind it. There are also a number of other reports on your dashboard, all of which you can fully click through to access and drill down to the data you want to see.

Additionally, our report builder allows you to create and save virtually any type of report you may need in order to understand and support your community’s compliance efforts.

Do we need to have all of the LODGINGRevs features or can we select only those that we think we'll need?

Some of our clients use LODGINGRevs just to monitor listings, determine compliance and issue notifications — without using our tax remittance service or registration portal. Others do need an integrated one-stop-shop. It’s up to you to decide which features you want and the best way to determine your specific use case would be to walk through a live demo.

How can we trust that LODGINGRevs will be around in three years?

Our company has been providing solutions since 2011. As we continue to add new clients every month, our ability to reinvest in our company continues to increase. Our advisory board includes several technology and investing experts who have helped to secure an even higher equity capital fund going into 2021.

Additionally, our proprietary platform means we can scale our features to support more and more clients without incurring the financial burden that often comes with relying on third-party solutions.

Support

Is support available 24/7?

Our online portal, including registration and complaints, is available 24/7 from anywhere. You have the option to select 24/7 or standard business hour phone support. We find that most communities only need to provide non-emergency support, which means 24/7 phone support is an unnecessary expense, while other communities do need it. By letting you choose, we provide you an additional way to control the cost of services.

Either way, our support team is available to you, your staff and your community members who may need help becoming and staying compliant.

Who will help property owners/managers use LODGINGRevs?

A key benefit of partnering with us is that we provide support directly to property owners and managers. If they need help going through the permitting steps, following up on a notification or have any other compliance-related needs, they can contact our support team.

How will implementing this service impact our staff's capacity?

LODGINGRevs is designed to function with very limited work on your staff’s end. Chances are, you’re already working to solve some of the problems and needs that arise from the vacation rental market in your community. In that case, LODGINGRevs can actually alleviate the work required from your staff.

We will set up LODGINGRevs to support the requirements of your community, review the listings for compliance, issue the appropriate notifications and provide support directly to the community.

You control the process while we do the vast majority of the work.

Online/Mobile Permitting

Are all LODGINGRevs features, including permitting, available 24/7?

Our online platform, including the permitting system, is available 24/7. The platform is so easy to use that more than 22,000 properties and businesses use it for compliance. Our jurisdictions are over 95% paperless – meaning that over 95% of their property owners/managers utilize our self-service portal to handle all permitting needs.

Our support team contact information is easy to locate so that any property owner/manager questions can immediately be handled by our expert support specialists.

Our dynamic workflows allow jurisdicitons to customize permitting requirements based on property type, and also allow for nimble changes in the future.

  • Need to collect a copy of their liability insurance? No problem – use our document upload task to present that requirement.
  • Need the fee to be calculated based on the number of bedrooms? Our calculating fees do it automatically.
  • Whether it is an information form, a calculating fee or tax form, a document upload or just an informational message, our workflow tools allow you to create and adjust workflows as needed.

Our approval process allows for easy-to-use inter-departmental collaboration, including inspections and customized property owner outreach throughout the approval and inspection process.

Is there an option to validate inputs whenever required to minimize data-entry errors?

Our system’s validation ensures that required fields are completed and validated against other requirements (e.g., must be numeric, etc.). Each jurisdiction chooses which fields it would like to require validation for during the implementation process. In addition, every keystroke in the system is audit logged and stored so your team can review each and every entry by user.

Is electronic signature capability supported?

Absolutely. Electronic signature capability is included as a way to ensure the entire permitting process can be 100% paperless.

Can all data be downloaded into CSV format via the website?

You can access all data and records we collect. This includes all permitting data as well as property advertisement data. All data can be exported as an Excel/CSV file using our robust reporting tool.

Is the site designed to be mobile adaptive?

Absolutely. Our thousands of business and property owners file online on any type of device: iPhones, tablets, Android devices, PC – any device they choose.

Is the platform compatible with our jurisdiction's website?

Each of our portals is branded and customized by jurisdiction. Your customized URL can be any web address you choose (i.e. https://[JURISDICTION].lodgingrevs.com). This information can be included in your website.

How secure is the site? Is it SSL encrypted?

The entire site is SSL encrypted. Additionally, all data we store is always secure behind our firewall. Our code is proprietary, and we do not grant third-party developers access to our databases, as may be the case with other provider platforms or reporting tools.

Will all data be available through an online website?

Our website is unique in that your staff can view and click through to all data. We make sure that reports are not just easy to understand, but that you can also intuitively drill down to the information that matters most to you.

Physical Address Identification

Will you provide up-to-date data on active listings in our jurisdiction?

Each listing will have its own unique page in our system where you can view a range of pertinent information and easily click through to the live listing.

Do you provide full address and contact information for all identifiable listings in our jurisdiction?

We reverse geocode the address from each listing and cross-reference that with our records as well as the Town records to ensure the address of the property and the contact information for the owner/manager of that property is accurate.

Do you provide screenshots of active listings?

Live listings are linked within the advertisement page so you can always view the actual listings.

Do you provide full address and contact information for all non-identifiable listings in our jurisdiction?

Our identification rate for listings with our existing clients is 99%. For that remaining 1% we work with the jurisdiction to use utility records and other means to identify contact information for the owner of the property for each listing.

Compliance Monitoring

Do you offer continuous monitoring of listings for compliance along with outreach to non-compliant properties?

Our system generates emails and PDFs with your jurisdiction’s branding. There are various templates available for each compliance status, and you can easily edit or create your own.

In addition, our best practice includes utilizing our support team contact information so our specialists can assist with any questions on permitting or compliance, just as we do for more than 20,000 other businesses or property owners.

Will you send proactive and systematic outreach to illegal short-term rental operators (using jurisdiction's form letters)?

Our notifications system allows you to send branded, customized and dynamically populated emails and PDFs. You can see who opened what email, when and whether they’ve received notifications before. You can batch send notifications or send individual notifications. You can choose from a number of notifications templates or create your own.

Our notifications are also designed to minimize the number of touch points that go out to owners/managers by dynamically batching multiple notifications to the same property into one message.

Will reports show us an up-to-date list of properties operating illegally or without the proper permits?

You will always be able to see the up-to-date list of non-compliant listings and/or properties and filter that list by types of non-compliance. You can see where they are and drill down to each individual instance, with notes, audit logs and other key information.

Can you monitor properties for zoning and permit compliance?

Our system allows you to define what compliance means for your jurisdiction. Our automation and manual review determine whether each listing is compliant or if it belongs to a variety of non-compliance types. Your staff can filter a map on your dashboard to see locations for each type of compliance and click through to the listings and properties. You can also click through tables, charts and indexes to see them.

Will there be a monthly staff report on the jurisdiction's zoning and permit compliance?

You have access to real-time reports on compliance, permitting, problem properties and much more, always with the ability to click through to the data behind the numbers.

Do you provide full case history for non-compliant listings?

All listings, whether compliant are not, have their own page in our system where you can view audit logs, notes, compliance status, notifications sent and click through to the property associated with that listing. This is also where you can find even more information, including complaints, permit history and more.

Property Complaint Form and Hotline

Can incidents be reported by community members via phone or email?

Incidents or complaints can be reported by the public through a simple online form or by calling our hotline. Our hotline is staffed by US-based agents and you have the option to offer the community 24/7 access or business hours only. Both the form and the hotline update our database immediately so that reporting and outreach can happen in real-time. In addition to the incident hotline, we provide phone support to both your staff and the public on how to use the LODGINGRevs platform to become, and remain, compliant.

Are all phone/hotline complaints digitally recorded and transcribed?

Yes. All calls are recorded, transcribed and available to your staff, as needed.

Will there be real-time outreach to owners of problem properties?

As soon as an incident or complaint is reported, the associated property is tagged and an email is automatically sent to staff members of your jurisdiction. The hotline can also telephone the property’s emergency contact to advise them of the issue. We will consult with you during deployment to ensure that outreach with property owners/managers supports your specific requirements.

Where is your hotline support team located?

Our 24/7 bilingual hotline support team is all US-based. City staff can rest assured that their citizens will always reach a live representative.

Are all complaints fully documented?

Every complaint is logged on the relevant property as an archived record, and our automation system runs a nightly job to flag properties that have had multiple complaints for easy review by your staff. For example, your jurisdiction could choose to be notified when 5 complaints have been received on a property within 30 days. Real-time reports in LODGINGRevs also allows your staff to see all of the properties that are receiving complaints and how many complaints they’ve received in a given period of time.

Is there an option for neighbors to include photos, video footage and sound recordings to document complaints?

The online complaint form allows neighbors the ability to submit text, images, videos and other file formats. Emails are automatically submitted to staff members for review.

Will there be reporting on the number and types of complaints received?

As with other reports we provide, you can easily adjust filters to see the specific data you are looking for, whether that be number and types of complaints, properties with multiple complaints, etc. Because complaints are logged in the system immediately, these reports are always up-to-date.

There are over a dozen data points you can filter when reporting on hotline-related activities, including type of complaint, when and where they occur, the properties associated with those complaints, etc.

Deployment

Will you provide complete turnkey on-site implementation and project management support?

If desired, on-site deployment is readily available. Costs for on-site deployment and training are included in the pricing as an optional item.

However, the majority of our communities do not select the on-site training and implementation as we are able to deploy and train via our user-friendly webinar and training resources.

The implementation process begins with a “kickoff” meeting with your team to review your permitting and compliance requirements. Our team understands that what ‘Compliance’ means varies by jurisdiction and that the permitting/inspection workflow will need to be tailored to your community. We will work closely with you to ensure the system is customized to your compliance and permitting requirements so your staff can use the full power of LODGINGRevs.

Can you provide future software releases and updates to all applications as part of regular software maintenance fees?

Our programming team regularly releases new features and we manage those updates on our end. We will let you know when features come out and how you can make the most of them.

Will there be training for end users and IT staff?

Absolutely. Since our team performs all of the property matching to each advertisement, your team is not bogged down with “property validations” and an extra workload. Our initial census identifies 98.5% of properties and during training,we can readily direct your team to any properties we may need assistance reviewing before we perform outreach.

We are committed to your success, as our clients can attest. As owners and managers run into questions, they can contact our support team so your staff does not have to take on additional tasks to meet those needs.

Is there technical documentation for support staff, including system overviews, design, flowcharts and file layouts?

We have robust documentation inside LODGINGRevs, including videos and text. We can also utilize easy-to-use webinar tools to walk your team through specific questions.

Resources

Resources & Articles

Lake Havasu City, AZ Partners with LODGINGRevs

Lake Havasu City, Arizona has selected LODGINGRevs to enhance its local short-term rental emergency registration and compliance efforts, as well as to provide access to a 24/7 bilingual complaint hotline hosted by LODGINGRevs for local residents. LODGINGRevs is an...

Council Adopts Short-Term Rental Ordinance

"In December of last year, Leadville entered into a contract with the Durango-based company LODGINGRevs, who will act as a third party to help monitor STR usage and regulations in Leadville. As the city adopts the new regulations, LODGINGRevs will monitor the number...